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Privacy Policy

JungfrauCamp GmbH ("we") attaches great importance to the protection of your data and the preservation of your privacy. In this declaration, we would therefore like to inform you about the collection and use of individual data concerning personal or factual circumstances of an identified or identifiable natural person ("personal data"). 

This privacy policy applies to the domain jungfraucamp.ch and subdomains in the format subdomain.jungfraucamp.ch . 

Changes to this privacy policy shall apply from the time of their publication on our website. Personal data collected under any older privacy policy shall be processed in accordance with this privacy policy. We reserve the right to change this privacy policy at any time and to inform customers, partners and users of the changes in an appropriate manner. 

 

1. Information about the data controller

Data controllers and contact persons

The data controller in respect of any personal data you send to us via the website is:

JungfrauCamp GmbH
Steindlerstrasse 60
3800 Unterseen
info@jungfraucamp.ch

 

2. Information on data processing

Processing of personal data 

We shall only process your personal data within the framework of the data processing principles and if a legal basis exists. Where such serves to initiate and process a contract, this legal basis shall apply. Furthermore, we have an interest in continuously improving our offers and adapting them to your needs. This is a necessity in order to further develop our offers, for statistical purposes and to ensure the security of our offers. We assume that our interests prevail. 

In the course of a website visit, we also collect the following necessary data:

  • All information that you explicitly provide in the context of an enquiry in the contact form or an e-mail (name, address, age, gender, contact details, texts, photos, images, etc.)
  • IP address and referrer URL (the previously visited page);
  • Browser version and browser type used;
  • Date and time of the visit or request;
  • Operating system;
  • Provider.

Cookies that we use on our website can be found at the end of this privacy policy under the title "Information on the use of cookies".

We do not create personality profiles on the website and only collect or process particularly sensitive personal data (e.g. on religious, political or ideological views, state of health, etc.) in exceptional cases and then only in accordance with contractual or legal obligations. 

 

Disclosure to third parties

Your data shall not be passed on to third parties without your express consent. Excluded from this are our service partners with which we need work to process the contractual relationship (e.g. financial institutions for processing payments, the postal service, courier services or freight forwarders for shipping materials, cloud services for providing and guaranteeing the digital infrastructure, etc.). In these cases, we strictly observe the requirements of the applicable data protection laws. The scope of data transmission shall be limited to a minimum.

The use of service partners in countries other than Switzerland or the member states of the European Economic Area is only an option for us if the country in question either has an equivalent level of data protection according to the Federal Council's list of countries, or we can contractually ensure the equivalence of the level of protection (e.g. through contracts or the conclusion of so-called standard contractual clauses). 

 

Company pages on social media

Media used

We operate a company page or a company profile on the following social media, on which we publish information and interact with other platform users:

  • Facebook/Instagram: The operator is Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland

 

Data processing on company pages

We process personal data in accordance with the principles of this privacy policy. Corresponding personal data may be processed if you interact with us via our company pages on the corresponding social media. 

When visiting a company website, the respective operator of the platform collects information that enables it to recognise users and to comprehensively analyse user behaviour. Based on the data collected in this manner, the operator of the platform can also create user profiles. If you are logged in with your corresponding user account when visiting a company page, the respective provider can also assign this visit to your account. The respective provider only provides us with an anonymised statistical evaluation of the use of our company website on the basis of the information obtained.

In principle, you can assert your rights under data protection law with regard to data processing by our company pages both against us and against the respective operator of a platform. However, we would like to point out that these can be asserted most effectively with the respective operator, as only the latter has access to the users' data and can take appropriate measures and provide information directly.

Further information on data processing, including the place of processing, by the respective operator can be found at:

 

Messages, notifications and updates

Communication for advertising purposes

Should a corresponding basis exist under data protection law (use of a paid service or corresponding consent), we shall use your contact data to inform you about similar offers by e-mail, as well as for marketing and optimisation purposes, which enable us to offer you better services and better customer service, for statistical purposes and to further optimise our offers.

Communication for information and other purposes 

We will send you notices that are required or necessary for all customers, notices that contain important information, and other notices that you request from us. You cannot unsubscribe from these communications. However, if necessary, you can customise the media and format through which you receive the notifications.

 

Transmission of personal data

Unless expressly agreed otherwise, electronic communication shall take place via non-encrypted e-mails. The use of e-mails is technically not secure; a situation may arise whereby e-mails are not delivered. When e-mails are transmitted, they can leave national borders, even if the sender and recipient are in the home country. The confidentiality of e-mails cannot be guaranteed if encryption is missing or insufficient.

Even when using forms available on our website, only the transmission of your message from your computer to the web server is encrypted.

By using the forms or submitting an e-mail, you consent to communication via e-mail with knowledge of the risks described. The use of encrypted or otherwise secured communication channels must be agreed with us in advance.

 

Retention of your personal data 

Server locations

This website is hosted by Cloudrexx. Your data is stored in secure and ISO/IEC 27001 certified data centres in Switzerland. The servers are shielded as well as possible against unauthorised third-party access. Back-ups are made regularly to prevent data loss to the greatest possible extent.

As far as your personal data is concerned, which we collect directly, it shall be stored on our own servers as well as on virtual servers of a cloud provider with a good reputation with storage location in Switzerland or the European Economic Area. The servers are shielded as well as possible against unauthorised third-party access. Back-ups are made regularly to prevent data loss to the greatest possible extent.

Retention period

We shall only retain your data for as long as is legally necessary or in accordance with the purpose of the processing. In the case of analyses, we shall store your data until the analysis is completed. Should we store data on the basis of a contractual relationship with you, this data shall remain stored at least as long as the contractual relationship exists and at the longest as long as limitation periods for possible claims by us run or statutory or contractual retention obligations exist. As a rule, the retention period shall not exceed 10 years (calculated from the termination of the contractual or factual relationship with you).

 

3. Your rights

General

In principle, you have the rights to information, correction, deletion, restriction, transfer, revocation and objection, as well as the right to lodge a complaint, if applicable. 

 

Data pertaining to young people under 16 years of age

According to general requirements of data protection law, young people under the age of 16 cannot give consent to the processing of their personal data. However, consent is required for the use of certain services on our website and platforms. 

Our website is generally not aimed at young people under the age of 16. Insofar as this data protection declaration refers to consent or makes reference to such consent, this shall always include the consent of the parents or the legal representative, insofar as such is necessary. We generally assume the consent of the legal representative if a young person interacts with us. This principle shall apply until we are informed otherwise by the legal representative or until we have to assume due to other circumstances that a young person is acting without the consent of the legal representative. As the legal representative of juveniles, we treat the legal representative as if the juvenile were exercising his or her own rights with regard to the exercise of elective rights under data protection law. This applies until the young person reaches the age of 16, from which point we give priority to the young person's rights of choice to the extent permitted by law in the event of a conflict (and as long as it does not involve the purchase of a service for consideration).

 

Information, correction, transfer

You have the right to free information about your stored data and the right to correction at any time. Please contact us for this. 

You also have the right to request the transfer of your personal data held electronically to another data controller free of charge. Please note, however, that we cannot adapt your data to any special format requirements of another controller and will not transfer your business history or passwords under any circumstances.

 

Revocation and deletion

You may revoke your consent to the processing of your data by us in accordance with data protection law at any time and request the deletion of your personal data. Please contact us for this. You can find our contact details at 1 of this privacy policy.

In the event of a deletion request, we will block and block your profile. Please note, however, that we are obliged under commercial and tax law, for example, to keep accounting documents for at least 10 financial years. We can therefore neither delete nor process the personal data contained in these documents. To this extent, your revocation or deletion request shall therefore only apply to future processing and only to personal data which we do not process on the basis of a legal justification, but exclusively on the basis of your consent. 

Should a contractual relationship still be pending at the time of receipt of your revocation and deletion request, your personal data shall continue to be processed until the contract has been completely fulfilled. Your revocation under data protection law shall expressly have no influence on the processing of existing contractual relationships and shall not be considered an extraordinary reason for termination. 

 

Complaint to a supervisory authority

When the revised FADP comes into force (probably on 1 September 2023), you will have a right of appeal to the competent supervisory authority at the registered office of the controller if you believe that we have breached a provision of the FADP. 

The Federal Data Protection and Information Commissioner (www.edoeb.admin.ch) is responsible for complaints from data subjects. 

 

4. Information on the use of cookies

In this section, we would like to inform you about how and for what purpose we use cookies on our website and provide you with information about how the respective cookies affect your personal data. Your rights according to the above title III naturally also apply in relation to the cookies described below.

 

General information about cookies

Cookies are small text files or pieces of information that are stored on your computer or mobile device (such as a smartphone or tablet) when you use our services. A cookie usually contains the name of the website/application it came from, the duration of the cookie (i.e. how long the cookie will remain on your device), and a value, which is usually a randomly generated unique number.

We use cookies to make our services more user-friendly and to tailor our services and products to your interests and needs. Cookies are able to do this because our services can read these files. This enables our services to recognise you and remember important information that makes your use of our services more user-friendly (e.g. by remembering preference settings). Cookies may also be used to help speed up your future activities and user experience with our services. We also use cookies to compile anonymous, aggregated statistics that allow us to understand how users use our services and help us improve the structure and content of our digital media.

The maximum retention time of cookies after their initial placement on the user terminal is as required by applicable law.

 

Types of cookies

The types of cookies we use are session cookies, resident cookies, first party cookies and third party cookies.

Resident cookies are used to store your login information and remember your settings for future logins to our services. A resident cookie is a cookie that is stored as a file on your computer and remains there when you close your web browser. The cookie can be read by the services that created it when you visit those services again.

Session ID cookies are used to enable certain features on our services, to better understand how you interact with our services, and to monitor aggregate user data and web traffic routing. Unlike resident cookies, session cookies are removed from your computer when you close your browser. Typically, Session ID cookies store an anonymous session identifier on your computer that allows you to use a service without having to log in each time you click.

First party cookies are our own cookies that we use to improve your user experience. They are linked to a user's personal information. Third parties do not have access to the information we collect through our own cookies.

Third party cookies are cookies placed on our services by third party companies to provide services, including advertising cookies. Third party companies place third party cookies on your device on our behalf when you visit our services to enable those third party companies to perform the services they provide. In addition to what is stated in this privacy policy, you can find more information about these third party cookies in the privacy policies of these third party companies.

Below is a list of the different types of cookies we use in our services.

 

Necessary cookies

Necessary cookies are cookies that are absolutely essential for our services to work and to for you to use their functions. Without such essential cookies, our services would not function as smoothly as you would like and we might not be able to provide the website or certain services or features that you request.

We also use technical cookies that allow our services to remember choices you have made (such as your username, language or the region you are in) for customisation and personalisation purposes. These cookies do not collect information about you that is used for advertising purposes, nor do they remember which websites you have visited.

The following first party cookies are set by us (all resident cookies):

  • Device Identifier Cookie: We install cookies on your computer that recognise you and tell the website or service that you are logged in.
  • User Local Cookie: We install cookies that are used to remember certain local choices you have made, such as language selection.
  • Privacy Visibility Cookies: We install cookies on your computer that indicate whether you have been informed by a banner message displayed about the use of cookies and the handling and your rights in relation to your data, and then whether you have given your consent to the use of cookies so that the banner does not reappear each time you visit a page.

These cookies are necessary for the operation of our services and therefore you cannot object to the use of these cookies.

 

Functional cookies

Functional cookies are cookies that enable the use of certain features in our services that may be useful to you but are not strictly necessary for our services to work and for you to use their features. You may refuse the installation of these cookies by selecting the appropriate settings on your browser, however, this may result in you being unable to use certain functions of our services or only being able to use them to a limited extent.

Google Maps (Session Third Party Cookies)

We use Google Maps to display interactive maps and to create directions. Google Maps is a map service from Google.

By using Google Maps, information about the use of this website, including your IP address and the (start) address entered as part of the route planner function, may be transmitted to Google in the USA. 

When you call up a web page on our website that contains Google Maps, your browser establishes a direct connection with Google's servers. The map content is transmitted by Google directly to your browser, which then integrates it into the website. Therefore, we have no influence on the scope of the data collected by Google in this way. According to our knowledge, at least the following data is involved:

  • Date and time of the visit to the website in question,
  • Internet address or URL of the accessed website,
  • IP address, 
  • (Start) address entered as part of route planning.

We have no influence on the further processing and use of the data by Google and can therefore accept no responsibility for this. 

If you do not want Google to collect, process or use data about you via our website, you can deactivate JavaScript in your browser settings. In this case, however, you will not be able to use the map display. 

The purpose and scope of the data collection and the further processing and use of the data by Google, as well as your rights in this respect and setting options for protecting your privacy, can be found in Google's data protection information: https://policies.google.com/privacy?hl=en.

By using our website, you consent to the processing of data about you by Google Maps Route Planner in the manner and for the purposes set out above.

Google reCAPTCHA (Session Third Party Cookie)

The purpose of reCAPTCHA is to check whether data entry on our websites (e.g. in a contact form) is made by a human or by an automated programme. This is how we curb abusive website requests from automated tools and spam, among other things. For this purpose, reCAPTCHA analyses the behaviour of the website visitor on the basis of various characteristics. This analysis begins automatically as soon as the website visitor enters the website. For analysis purposes, reCAPTCHA evaluates various information (e.g. IP address, time spent by the website visitor on the website or mouse movements made by the user). The data collected during the analysis is forwarded to Google.

The reCAPTCHA analyses run completely in the background. Website visitors are not informed that an analysis is taking place. By blocking the reCAPTCHA, it is possible that you can no longer fully use the services of our website, especially with regard to forms.

 

Analytical cookies and cookies for marketing, profiling and retargeting

Google Analytics (resident third party cookies)

The Google Analytics service is used to analyse the usage behaviour of our website. Our legitimate interest lies in the analysis, optimisation and economic operation of our website.

Usage and user-related information that is collected includes, for example, IP address, location, time or frequency of visits to our website. We have made use of IP anonymisation for the use of Google tools. This addition shortens the last digits of your IP address before it is definitively stored on the Google servers. As a result, Google's technical and analytical services are still reasonably usable, but you are no longer fully traceable and thus have a higher degree of anonymity in relation to your browsing behaviour than without IP anonymisation.

We also use the remarketing function as part of the range of uses of Google Analytics. This allows us to serve you personalised advertising on suitable advertising spaces on other websites based on what interests you have shown on our website. This option is limited to a maximum of 18 months. Retargeting allows us to provide you with ads that are as relevant to you as possible and to measure the effectiveness and reach of the ads, but also to review our advertising partners' billings for campaigns served.

The data collected in this way is in turn used by Google to provide us with an evaluation of visits to our website and of the usage activities there. This data may also be used to provide other services related to the use of our website and the use of the internet.

Google states that it will not associate your IP address with any other data. In addition, Google operates a website at https://www.google.com/intl/de/policies/privacy/partners for further information on data protection law, e.g. on the possibilities of preventing the use of data.

 

Booking software

direst

Online bookings are made via Direst, a booking and management software for campsites and motorhome pitches.

Direst GmbH (Am Zellerberg 14, 83324 Ruhpolding, Germany) is responsible for data processing. Direst's privacy policy can be found at www.direst.de/datenschutz-direst.html.

The booking data is stored in encrypted form (in accordance with the GDPR) on German servers. The backend connects via secure Internet to two servers located in Germany, where all campsite data is stored encrypted in real time (in accordance with current legal requirements, these servers are located at two different locations within Germany).

The second system is the management software. It handles the entire data exchange between the campsite operator and the guest. It consists of a main system for booking processing and a subsystem for controlling all the hardware components of the pitch, including guest credit management. This system is also hosted on two separate servers in Germany.

 

Status of the privacy policy: February 2024

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